Frequently Asked Questions
Here are some answers to questions our users ask.
Get ready for an unforgettable adventure this June! Join us on the 13th and 14th at York Racecourse for an exhilarating charity abseil, where you’ll descend from the roof of the Knavesmire stand in just 15 minutes—while supporting a cause that truly matters.
Not only will you conquer your fears, but you'll also enjoy an amazing photo opportunity to capture your moment of bravery.
Celebrate your achievement with a refreshing, non-alcoholic sparkling wine reception afterward, surrounded by fellow adventurers.
A minimum pledge of £500 is all it takes to take part in this incredible challenge, and every penny raised goes towards the amazing work that Macmillan provides.
Don't miss out on this unique chance to make a difference while experiencing an adrenaline-packed adventure!
Whatever your reason, whoever you do it for – step by step you are helping Macmillan support even more people living with cancer, who need your support now more than ever. Find out how your Abseil at the Races donations could help on the how it helps page.
There is no cost to register, however, we are asking for a minimum amount of £500 fundraising for Macmillan to continue to support people living with cancer.
You must be over 18 to take part.
If any of the following apply, you must seek professional medical advice before abseiling and sign a non-standard waiver which will be available on the day:
• High blood pressure
• Heart condition
• Suffer from dizziness or epilepsy
• Damage to neck, back, spinal column, legs, or eyes
• Asthma
• Medication – if you are taking any form of prescribed medication, please inform us of how this may affect you
• Aged 50 years or above: we strongly advise that you seek medical advice prior to taking part.
You can NOT participate if you are:
• Under 11 years old
• Pregnant
• Under the influence of alcohol or illegal drugs
Participants
If you need to change or cancel your abseil time, send us an email at yorkraceday@macmillan.org.uk and we'll get back to you.
Please arrive for your session at the time you have registered, the whole process should take 30 minutes including safety briefing, ascent and descent.
Please wear comfortable clothing that is not restrictive and can be secured in the harnesses. High heeled shoes cannot be worn.
Please register here and you will be taken through the process to set up your profile and fundraising page on the Abseil at the Races website. You can also create a team page if you are taking part with others.
Please note we are unable to link any other online giving pages (including Facebook donations) to your profile.
First you will need to register to participate in the challenge. Once you have set up your profile and fundraising page, you will be able to share your unique page URL with your friends and family where they can make a donation through our secure payment gateway using a valid debit or credit card, Google Pay, or PayPal.
We advise you not to use Facebook ‘Add a Donate Button' or create a ‘Facebook Fundraiser’ for your challenge, as this will process the donation through Facebook and it will not appear on your Abseil at the Races fundraising page. Sorry we are not able to add these donations to your fundraising page.
Getting your friends and family to support and sponsor your challenge is a good excuse to bring people together and it’s all for a good cause.
Here are a few tips to help:
- Spread the word! The more people you tell, the more sponsors you’ll get, ask friends and family to give as much as they like, no matter how big or small, anything they can give will make a big difference for people living with cancer.
- Post on your socials: Share our free social media images with a link to your fundraising page on your channels. Let your followers know how you are preparing and share your reasons for taking part.
When registering with us you will have chosen a password - don't worry if you've forgotten it!
Just click Forgotten Password in the log in area and enter your registered email address and you will be able to reset your password - make sure you enter your password accurately as all passwords are case sensitive.
Your username is the email address you registered during sign up; if you cannot remember this or need further help, please contact us at yorkraceday@macmillan.org.uk
You will need to be logged in using your individual email and password to create or join a team.
Once you're logged in, follow the steps here to create or join a team.
Donations
Gift Aid is a great opportunity to make your voluntary donations to Macmillan worth 25% more – without spending an extra penny. It enables charities like us to claim the basic tax that donors have paid on their donations back from HM Revenue & Customs. If every supporter agreed to Gift Aid, it would raise hundreds of thousands of pounds more to support people living with cancer.
To be eligible to add Gift Aid to your donation you must be a UK tax payer and you must have paid or will pay an amount of Income Tax and/or Capital Gains Tax for the current tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities and Community Amateur Sports Clubs (CASCs) that you donate to will reclaim on my gifts for the current tax year. Other taxes such as VAT and Council Tax do not qualify. The charity will reclaim 25p of tax on every £1 that you have given. Make sure you enter the address where you are registered to pay tax; usually your home address.
If you choose to donate to an Abseil at the Races fundraiser on Facebook, please note that this amount won’t appear on the fundraising page, but your donation will still go to Macmillan Cancer Support.
First thing to do in this instance is check your Junk Email folder. Sadly the amount of spam going around the internet means that Junk Mail filters are becoming more and more complex. It is difficult for us to be 100% sure that your donation receipt will be delivered to your inbox successfully. If the receipt is not in your Junk folder and you still haven't received it after a couple of hours please contact us at yorkraceday@macmillan.org.uk.
Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process.
Please see our privacy policy for further information. All debit/credit card transactions are encrypted before transmission using 256 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details.
We use Stripe as our payment gateways. Stripe specialises in delivering successful eCommerce payment gateway services to thousands of merchants. Stripe is a trusted name in eCommerce solutions and remains at the forefront of the online payment industry.
We accept the following payment methods; Visa, Visa Debit, Mastercard, Maestro, Diners, JCB, Amex, and Google Pay for online donations.
Macmillan pays fees both to cover the costs of building and hosting the Abseil at the Races website and in transaction fees to payment suppliers.
For the website build and hosting, we are paying Ezy Raise, who have built the Step to Support website:
- no upfront fee
- a fee based on the level of donations received which will be between 1.5% and 3.5% depending on the amount raised
- and an amount equal to the value of the additional opt-in 3.5% donations made to help Macmillan keep costs low.
In addition, we pay transaction fees to the organisation processing your donation. Payments are processed by Stripe, who charge 1.2% of the donation + 20p per transaction. We also pay a 2p Radar Fraud charge for each transaction, to help keep your donation safe.